City of Atlanta
Fiscal Year 2026 (July 1, 2025 – June 30, 2026) Operating Budget
The Department of Customer Service (a.k.a. ATL311) is the City of Atlanta’s non-emergency customer service center that is responsible for providing Atlanta residents, visitors, and business owners with fast, easy access to information and services.
Budget Overview
The total proposed FY2026 operating budget for Department of Customer Service is $9,957,577. This is an increase of $209,914 (+2.1%) from the previous year.
The number of authorized full-time equivalent positions (jobs) is proposed to increase from 133 to 160 (+20.3%).
FY2026 Proposed Budget Book – Department of Customer Service
Budget Briefing
The department has its FY2026 budget briefing on Wednesday, May 21, 2025, at 3:00pm. (YouTube: Atlanta City Council)
Committee of Purview
The Atlanta City Council’s Finance/Executive Committee has jurisdiction over the Department of Customer Service.
2025 Committee Members:
- Howard Shook, committee chair
- Alex Wan, committee vice chair
- Byron Amos
- Liliana Bakhtiari
- Dustin Hillis
- Marci Collier Overstreet
- Jason Winston