Customer Service

The Department of Customer Service (a.k.a. ATL311) is the City of Atlanta’s non-emergency customer service center that is responsible for providing Atlanta residents, visitors, and business owners with fast, easy access to information and services.

The department had its budget briefing on Tuesday, May 16, at 3:00pm. (video | slides)

The total proposed operating budget for Department of Customer Service is $7,973,740. This is an increase of $424,643 (+5.6%) from the previous year. The number of authorized positions (jobs) is proposed to increase from 130 to 131 (+0.8%).

FY2024 Proposed Budget Book – Department of Customer Service

The Atlanta City Council’s Finance/Executive Committee has jurisdiction over the Department of Customer Service.

Finance/Executive Committee