Customer Service

The Department of Customer Service (a.k.a. ATL311) is the City of Atlanta’s non-emergency customer service center that is responsible for providing Atlanta residents, visitors, and business owners with fast, easy access to information and services.

Budget Overview

The total proposed operating budget for Department of Customer Service is $9,747,663. This is an increase of $1,773,923 (+18.2%) from the previous year. The number of authorized positions (jobs) is proposed to increase from 131 to 133 (+1.5%).

FY2025 Proposed Budget Book – Department of Customer Service

Budget Briefing

The department had its FY2025 budget briefing on Tuesday, May 7, 2024, at 1:30pm.

Budget Briefing: Department of Customer Service (ATL311) – 05/07/24

Committee of Purview

The Atlanta City Council’s Finance/Executive Committee has jurisdiction over the Department of Customer Service.

Finance/Executive Committee